Their tech support has been great at quickly fixing whatever bugs pop up though. Overall: Great system once it is understood. Traumasoft Reviews and Pricing - 2019 - Capterra Read user Traumasoft reviews, pricing information and what features it offers. We migrated from a cloud based service to our own server and we have more random errors than ever before. Pros: All in one package which reduces work when editing or creating a new employee or equipment. Pros: The software is affordable compared to what is available, especially since they're a one stop shop. It is easy to navigate.
As a high performance technology company, Traumasoft specializes in automation, system integration, and providing organizations with one solution to manage all of their business needs. Furthermore, these disconnected systems tend to be the main culprits of inconsistent data and benchmarks, depriving managers and owners of the key resource indicators to improving their operations. From business development to dispatching it has been a useful tool, when it works the way it was designed. If someone wasn't available when we called, someone returned our call within 24 hours. Overall: We have been using Traumasoft for nearly 10 years now and have been extremely happy with it since day one.
Your Exhibit Hall Pass is on Us! Having custom built reports takes forever to get any feedback on. Some of these systems were developed specifically for healthcare applications, many where not. Furthermore, these disconnected systems tend to be the main culprits of inconsistent data and benchmarks, depriving managers and owners of the key resource indicators to improving their operations. I am a big fan of the virtual class room. The product was built with great attention to detail, and is, in theory, absolutely customizable to meet the needs of each individual customer. For software that does so much, more time needs to utilized upon initial roll out. Resolution Used to ensure the correct version of the site is displayed to your device.
This may be at the behest of the customer, but it will only help that customer in the long run. It seemed that Traumasoft provides individual solutions to individual customers and there was not much in the way of a stable code base on which customizations were built. Overall: Overall, I would say my personal experience with Traumasoft has been good. Also there are weekly updates which is nice too. The problems arise when we try to use portions that were built but no one was trained to use. They need to focus on the core product before worrying about adding more features.
Pros: I like the fact that with Traumasoft, all aspects of ambulance operations and administration are connected, which makes obtaining reports so much easier. With an inherent belief that software is only as good as the problems that it solves, Traumasoft continuously solicits and implements user feedback and suggestions from existing clients. The user interfaces are pretty smooth, but do require a bit of getting used to. I still enjoy the majority of the software. Incident reports can not be printed out correctly is one example of the small issues that plague the software.
When we first started, tech support was extremely responsive and we had problems corrected in a matter of minutes. See more of Traumasoft on Facebook. Pros: Its cheaper than Zoll RescueNet software. About Traumasoft: Traumasoft is focused on the design and delivery of hosted, web-based solutions for the emergency medical service industry. We have had to make some concessions in our procedures in order to use the software. Additionally, turn around times on enhancement tickets can take anywhere up to 24 months. Very excited about that one.
Cons: The down side of the Traumasoft system is definitely the fact that it is very difficult to have issues addressed with using the software. The system is very robust and includes nearly every aspect of running this type of business. Having fleet reporting and incident reports all available in one place is great. If customer support would step up their game, it would be a different review. Overall: Combining multiple platforms into one software program allows for greater integration between billing, documentation review, operating reports, and more.
Some times I can submit a ticket and never get a response only to find out what I had asked needs to be an enhancement. Pros: The idea of an integrated solution is wonderful. Over the course of 9 months First Call Ambulance Service reviewed about 30 systems providers. This fragmentation often results in multi-platform knowledge shortages, high cost of maintenance, and incompatible data. Pros: All in one software allowed us to reduce our technology spend paying maintenance fees for multiple platforms. Traumasoft is a company that is growing in leaps and bounds.
Some of it works flawlessly. Cons: Occasional bugs pop up just after an update is pushed out. Traumasoft's connected solution uses a standardized integrated data set, shared throughout the solution. Support is slow and have to call or email a few times to get. I am hesitant to contact Traumasoft regarding these errors because the likelihood of having someone fix them or respond is much slimmer than before. There were a lot of bugs and issues that we would discover and had to send to Traumasoft to tell them that things were not working as they should.
Overall: Hasn't solved any problems for us. Pros: I like the flow of the software overall. Overall, I think the product will be an indispensable asset in managing our company, but only after all the setup is complete and the details are all ironed out. The price makes it extremely competitive in the market, and the company carries a reputation for professionalism. Cons: The settings are difficult to navigate.